Retail Outsourcing Services | Build Your Remote Retail Team with Confidence
Outsource your retail operations, customer service, and e-commerce support to skilled Filipino professionals and free up time to scale your brand faster.
Connected Workforce helps U.S.-based retail businesses streamline day-to-day operations by outsourcing routine tasks to trained, reliable remote staff. Whether you’re running a clothing line, a food and beverage brand, or a niche handmade shop, we’ll match you with professionals who fit your tools, workflows, and customer expectations without the overhead.
Trusted by Growing Retail Brands Across Industries
We’ve helped businesses in the following areas successfully outsource their support functions:
- Clothing and fashion brands (DTC & boutique)
- E-commerce food and beverage sellers
- Artisanal product brands (knitting, handmade crafts)
- Shopify, WooCommerce, and Amazon store owners
- Subscription box services
- Physical retailers expanding to digital
From early-stage shops to scaling multi-channel sellers, our remote professionals help reduce admin bottlenecks, improve response time, and support better customer experiences.
Retail Roles You Can Outsource
We cover a wide range of retail and e-commerce support functions:
Customer Support Services
Order Processing and Fulfillment Support
- Live chat and email support agents
- Customer Service agents
- Order status and tracking inquiries
- Returns and exchanges processing
- Review requests and customer feedback follow-up
- Multichannel support (Amazon, Etsy, Facebook, etc.)
- Product upload assistants
- Order confirmation and tracking updates
- Fulfillment coordination with 3PLs or warehouses
- Returns and inventory adjustment support
E-commerce Admin and Operations
Platform Specialists
- Product listing optimization
- Pricing and promo scheduling
- Platform maintenance (Shopify, WooCommerce, etc.)
- Inventory record-keeping
- Supplier and logistics communication
- Shopify Virtual Assistants
- Amazon Listing Managers
- WooCommerce Coordinators
- Etsy Store Admins
Need a specialized hybrid role? We’ll tailor the hiring strategy to your tools and workflows. Contact Us ➜
Why Outsource Retail Support to the Philippines?
Retail teams today face unpredictable volume, constant customer demands, and platform complexity. Outsourcing to the Philippines provides a cost-effective, scalable way to support growth without compromising customer service.
Retail-Ready Professionals
Filipino retail assistants are known for their attention to detail, communication skills, and tech-savviness — making them a great fit for both customer-facing and back-office roles.
Excellent English Communication
Our hires deliver polished, empathetic customer interactions via chat, email, or messaging apps — fully aligned with your brand voice and service expectations.
Experience With Major Retail Platforms
Many candidates already have experience working in Shopify, WooCommerce, Etsy, Amazon Seller Central, and shipping tools like ShipStation or EasyPost.
Coverage When You Need It
Operate during U.S. business hours or cover weekend peaks — your remote team adapts to your schedule.
50–70% Labor Cost Savings
Outsourcing helps you reinvest budget into marketing, inventory, or growth strategies — while still accessing high-quality support staff.
Want to know how Connected Workforce can help your business?
Outsourced Industry Categories
Why Retail Businesses Choose Connected Workforce
We don’t just place VAs — we help retail teams build long-term support structures that reduce stress, increase efficiency, and drive customer satisfaction.
Built for Online Retail
We understand the daily demands of e-commerce operations — we’ve staffed remote teams for food brands, clothing shops, and subscription box services.
Scalable, Flexible, Cost-Efficient
Ramp up for Q4, scale back during off-season, or adjust your hours on the fly — our model adapts with your business needs.
People Who Fit Into Your Workflow
From CRM-savvy customer reps to detail-oriented product uploaders, we match candidates to your exact systems and expectations.
Ongoing Support Included
We help you onboard, align expectations, and ensure continued productivity with account managers who understand your business.
Cost savings
Annual Savings
Long-term contract
How we work
Our Process — Hire with Clarity and Control
01
Define Your Roles and Requirements
We help clarify which functions to outsource, what hours are needed, and which platforms you use (e.g., Shopify, Amazon, CRM tools, etc.).
02
We Source and Screen Top Talent
Candidates are pre-vetted for:
- Retail platform proficiency
- English fluency
- Accuracy, organization, and reliability
Customer empathy and professionalism
03
Select with Confidence
You review shortlisted candidates, interview, and select the best match. We assist with trial tasks, assessments, and role clarity.
04
Leave the Admin to Us
Contracts, payroll, time-tracking, compliance, and ongoing support — all managed by us. You just manage the work and performance.
Straightforward contract. No setup fees. Pay only for productive hours worked.