Hospitality Outsourcing | Enhance Guest Experience with a Skilled Remote Team
Outsource hospitality support roles to talented Filipino professionals from reservations and customer service to virtual concierge, admin, and back-office functions.
Connected Workforce helps hospitality businesses streamline operations and improve service delivery by building cost-effective, high-performing remote teams. Whether you’re a hotel, vacation rental manager, or travel services provider, we’ll connect you with reliable talent trained to support guest satisfaction and operational efficiency.
Who We Support in the Hospitality Industry
- Hotel and resort operators
- Short-term rental and vacation property managers
- Hospitality SaaS companies and OTAs (Online Travel Agencies)
- Tour operators and concierge services
- Hospitality management firms and franchises
Roles You Can Outsource in Hospitality
Guest-Facing Support
Back-Office and Admin
Sales & Marketing Support
- Reservation Specialists
- Virtual Front Desk Assistants
- Live Chat & Email Support
- Virtual Concierge Services
- Guest Feedback & Review Managers
- Property Management Assistants
- OTA & Listing Management Specialists
- Invoicing & Billing Support
- Calendar & Booking System Managers
- Customer Database Coordinators
- Social Media Moderators
- Email Campaign Assistants
- Reputation Management Support
- Booking Inquiry Responders
- Lead Qualification & CRM Updates
Need help with a role not listed? Talk to us ➜ — we’ll find the right match from our talent network.
Why U.S. Hospitality Companies Outsource to the Philippines
Clear, Friendly Communication
English fluency and a warm, service-oriented demeanor make Filipino professionals ideal ambassadors for your brand when handling guests, inquiries, or service issues.
24/7 Coverage Made Easy
The Philippines’ timezone advantage allows for overnight coverage, real-time support for international guests, and quick response to urgent inquiries or last-minute changes.
Cost-Effective Staffing
Outsourcing guest services and hospitality admin can reduce staffing costs by up to 70% while maintaining professional, reliable support.
Want to know how Connected Workforce can help your business?
Outsourced Industry Categories
Why Work With Connected Workforce
Hospitality-Specific Staffing
We’ve helped dozens of hospitality operators build remote teams that handle everything from check-in coordination to OTA messaging.
Platform-Savvy Professionals
Our candidates are trained on common property management and messaging platforms, ensuring minimal ramp-up time.
High-Touch Communication
We prioritize professionals with excellent soft skills, empathy, and the ability to manage guest issues with composure and care.
Flexible Support for Global Guests
Support guests in any timezone with round-the-clock staffing options and shift-based flexibility.
Cost savings
Annual Savings
Long-term contract
How we work
Our Proven Process for Hospitality Outsourcing
01
Discovery & Requirements
We understand your property type, guest expectations, service hours, platforms used, and communication tone.
02
Talent Sourcing & Vetting
We shortlist professionals experienced in:
- Property management tools (Airbnb, Guesty, Lodgify)
- Communication platforms (Zendesk, WhatsApp, phone)
- Hospitality etiquette and guest experience management
03
Interview & Selection
You speak directly with qualified candidates. We assist with assessments or trial shifts to evaluate soft skills and systems knowledge.
04
Onboarding & Support
We manage payroll, HR, time-tracking, and documentation — while you work directly with your remote staff for full control and continuity.
Straightforward contracts. No setup fees. Pay only for productive hours worked.